Due to the intimate nature of our sourcing not every item is the same and each has its own special characteristics; yet the craftsmanship and quality of each garment stands consistent. All of our ready-to-wear garments are made to order in our New York City studio. We ask that you allow seven business days for the manufacture of your item(s).
All orders will receive an e-mail confirmation. All orders will receive an additional e-mail upon the start of production. Please note that the products displayed on the site may be out-of-stock or discontinued, and availability is not guaranteed. Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.
We do not except returns, exchanges, or refunds on our items unless it is defective. If the item received is damaged, we ask that you contact us with complete details of the defect with in-depth pictures within 7 business days from the date of delivery. We will then determine if the item is eligible for exchange or refund within 48 business hours. The item must be unworn with all its' original tags. We are not responsible for return shipping costs or duty fees. Once an order is placed and processed, no changes can be made to that order.
You are responsible for the shipping costs associated with the delivery of the products you purchase on the site as specified on your order confirmation.
The risk of loss and title for items purchased by you pass to you upon delivery of the items.
By placing an international order, you agree to pay any applicable customs, duties, or taxes levied by your destination country. Unfortunately, we are unable to calculate these charges prior to your order being placed and cannot be held responsible for them.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient, as we do not take responsibility for these costs and do not offer compensation to cover any of these charges.
RIDEAU holds its' customers private information with the highest regards of confidentiality and does not give access of this information to any outside parties. All order information collected is for the sole purpose of shopping with RIDEAU.
country of manufacture
All clothes are made in the United States of America with materials sourced domestic and worldwide.
Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.